Meeting the demand of 111 for primary care services


30 Second Summary

The project modelled NHS 111 calls triaged to primary care. Simulations showed timely primary care contact could reduce 999 calls and ED attendances but would require nearly doubling primary care services.

Discrete Event Simulation (DES)
Plotly Dash
Network Analysis
111 Service
Primary Care (GP)
Emergency Departments
NHS
Telephone-based Services
NHS 10-year plan shifts: Hospital to Community
Authors
Affiliations

Richard Pilbery

Yorkshire Ambulance Service NHS Trust

Maddie Smith

NHS Devon ICB

Jon Green

University of Plymouth

This was an attempt to model the impact of enforcing timely primary care interventions when 111 calls are undertaken.

More information: https://arc-swp.nihr.ac.uk/publications/modelling-nhs-111-demand-for-primary-care-services-a-discrete-event-simulation/

Note10-year plan Alignment

SHIFT - Hospital to Community: modelling how timely primary care contact following 111 calls could reduce 999 calls and ED attendances, diverting patients toward community-based primary care services.