Meeting the demand of 111 for primary care services

30 Second Summary

The project modelled NHS 111 calls triaged to primary care. Simulations showed timely primary care contact could reduce 999 calls and ED attendances but would require nearly doubling primary care services.

Discrete Event Simulation (DES)

Plotly Dash

Network Analysis

111 Service

Primary Care (GP)

Emergency Departments

NHS

Telephone-based Services

Authors

Affiliations

Richard Pilbery

Yorkshire Ambulance Service NHS Trust

Maddie Smith

NHS Devon ICB

Jon Green

University of Plymouth

This was an attempt to model the impact of enforcing timely primary care interventions when 111 calls are undertaken.

More information: https://arc-swp.nihr.ac.uk/publications/modelling-nhs-111-demand-for-primary-care-services-a-discrete-event-simulation/