Feedback and contact information
If you wish to report any accessibility challenges in using this website, or if you require any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:
email: penarc@exeter.ac.uk
call: 01392 726055
We’ll consider your request and get back to you in 30 days. If you do not receive a response, please contact the NIHR Service Desk for assistance.
Enforcement procedure
If you do not receive a response to the above request, please contact the NIHR Service Desk for further escalation.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Health Service Modelling Associates (HSMA) Programme Code of Conduct
Welcome to the HSMA Programme. This course is designed to help you learn new skills and knowledge in an engaging and interactive way. You will frequently be interacting with other learners, trainers, and mentors through various online platforms, such as live lectures, discussions and group exercises over Zoom, discussions and chats via Slack, and the HSMA YouTube channel.
As a member of this online learning community, you are expected to follow some basic rules of good online behaviour, also known as netiquette. These rules are intended to create a positive, respectful, and inclusive learning environment for everyone. By enrolling in this course, you agree to abide by this code of conduct.
Everyone in the HSMA community is expected to :
Be polite and courteous. Use appropriate language and tone when communicating with others. Avoid using profanity, insults, sarcasm, or personal attacks. Respect the opinions and perspectives of others, even if they differ from your own. Avoid interrupting others when they are speaking, and ensure that everyone has an opportunity to contribute their voice.
Be constructive and supportive. Provide helpful feedback and encouragement to others. Acknowledge the contributions and achievements of others. Appreciate that people learn at different speeds, and support others wherever you can. Avoid spamming, trolling, flaming, or disrupting online discussions.
Be honest and ethical. Do not plagiarize, cheat, or falsify information. Do not share your login credentials or personal information with others. Do not misuse or abuse the online resources or platforms provided by the course.
Be responsible and respectful. Follow the instructions and guidelines provided by the trainers and other programme staff. Undertake tasks and group exercises to the best of your ability. Contribute to group exercises, and allow and support others to contribute. Respect the privacy and confidentiality of others. Do not post or share any inappropriate, offensive, or illegal content or material.
Be open-minded and curious. Explore new ideas and perspectives. Ask questions and seek clarification when needed. Learn from your mistakes and feedback. Challenge yourself and others to grow and improve.
If you encounter any issues or problems with the course content, platforms, or participants, please follow the Concerns and Complaints procedure.
Any violation of this code of conduct may result in disciplinary actions, such as warnings, removal from the course, or reporting to the authorities where illegal activity has been exposed. The course provider (NIHR PenARC) reserves the right to modify or update this code of conduct at any time without prior notice.
We hope that you enjoy the HSMA Programme and being part of the HSMA community.
We hope that participants’ experience on HSMA is not only informative and educational, but also fun and enjoyable. We endeavour to provide a safe, happy and inclusive learning environment for all of our participants. However, should any participant have any concerns or complaints about any aspect of the programme, they should either :
contact the HSMA Programme Lead (Dr Daniel Chalk) in the first instance, either via direct message on the HSMA Slack Workspace, or via email (d.chalk@exeter.ac.uk)
if it is not appropriate to contact the Programme Lead (because the complaint / concern involves the Programme Lead, or because the participant would feel more comfortable speaking to someone else), the participant should contact one of the other programme staff.
if it is not appropriate to speak to any of the programme staff, the participant can raise their concern directly with the PenCHORD Management Team by emailing penchord@exeter.ac.uk.
Any concerns raised will be investigated and a full response issued. If the participant is unhappy with the response, the matter will be referred to the management team for investigation.